Who we are - and why you should speak with us first!
Who we are
We are Trusted Like Family Home Care, a premier in-home care agency offering the highest quality care services to active seniors, seniors needing a bit more help, and disabled adults living in Worcester County. Whether you're looking for a primary caregiver for the first time, or just for a little time off in your own role as a primary caregiver, we can help. One of our specialties is Caring for the Caregiver. Our caregivers are available to help you on either a full or part-time basis.
What makes us different?
Four key points:
Our caregivers
We’re extremely selective about each of the caregivers that we hire, and perform extensive background, licensing and reference checks on every caregiver - before they come to work for us. If you've ever tried to hire a caregiver for your loved one, you'll know how important it is to do a thorough job at this step of the process - and how difficult it can be to do this yourself. We only hire the best, which is why you can Trust Our Family With Your Family.
Our matching process
We understand that each individual is unique, with their own special needs and interests. The goal of our client-caregiver matching process is to find the ideal match between your loved one and our caregiving staff. The work we perform here helps to establish the basis for a long and enjoyable relationship between the client and caregiver.
Communication
We know that communication between family members and a home care agency is an incredibly important aspect of the caregiving process, and one where many agencies fail to meet client expectations. Our goal is simple - 100% satisfaction. We work to achieve this is by keeping the family regularly updated on the condition and care of their loved one, and by regularly checking in with you to see how we're doing – we won’t just wait for your call.
Not a franchise
We’re not a franchise. Why does this matter? It means that we are locally owned and managed, and don’t try to fit your care needs into a one-size-fits-all cookie-cutter approach. We also don’t report to a national office whose primary focus is building their brand name to sell more franchises. We report only to you and your loved ones, and our team works hard every day to earn and maintain your trust!